Refund policy

At Cikova, customer satisfaction is our top priority. We take pride in the quality of our products and services. However, we understand that sometimes an item may not meet your expectations. That’s why we have a transparent refund and return policy to ensure a hassle-free experience for our customers.

Eligibility for Returns & Refunds

To be eligible for a return and refund, please ensure the following conditions are met:

The item must be unused, unwashed, and in its original packaging.

The return request must be initiated within 7 days of receiving the order.

The item should not be damaged, worn, or altered in any way.

Non-Refundable Items

Certain items are not eligible for returns or refunds:

Items purchased during a sale or promotional offer.

Personalized or customized products.

Items marked as "Final Sale" at the time of purchase.

How to Request a Return

To initiate a return, please follow these steps:

1. Contact our support team at [your email] with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. Once we receive the item, our team will inspect it and process your refund within 5-7 business days.

4. The refund will be issued via the original payment method or as store credit, as per your preference.

Return Shipping Costs

If the return is due to a defective or incorrect product, Cikova will cover the return shipping costs.

If the return is due to a change of mind or personal preference, the customer will be responsible for return shipping fees.

For any further clarification, feel free to contact our customer support.