FAQs

1. What is CIKOVA?

CIKOVA is an online fashion destination committed to delivering high-quality, trendy, and affordable clothing. We focus on providing a seamless shopping experience with fast shipping and exceptional customer support.

2. Why choose CIKOVA?

At CIKOVA, we prioritize:

Fast Shipping: Quick and reliable delivery to your doorstep.

Premium Products: High-quality fashion at competitive prices.

24/7 Customer Support: Assistance whenever you need it.

Exclusive Offers: Special discounts and deals for our customers.

3. How long does shipping take?

We aim to deliver orders within 3-7 business days, depending on your location. A tracking link will be provided once your order is dispatched.

4. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for a hassle-free shopping experience.

5. Do you offer returns and exchanges?

Yes, we have a 7-day return and exchange policy for eligible products. Please refer to our return policy for more details.

6. Is Cash on Delivery (COD) available?

Yes, we offer COD on all orders for your convenience.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us at support@cikova.com within 24 hours of delivery, and we will arrange a replacement or refund.

8. How can I contact CIKOVA’s customer support?

Our support team is available 24/7 via email (support@cikova.com), WhatsApp, and Live Chat for any inquiries or assistance.

9. How can I stay updated on offers and new collections?

Stay connected by following us on Instagram (@cikova) and subscribing to our newsletter for the latest trends, exclusive discounts, and special offers.

10. Do you ship internationally?

Currently, we deliver only within India, but we are working on expanding our services to other regions soon.

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